Prior to her current occupation, Katrin Aedma has held management positions in two of the largest Estonian companies, worked as leader from 1994 and as lecturer and coach from 2000. She was a Regional Branch Manager in the Union Bank of Estonia and a Customer Service Manager in the Estonian Energy Company (Eesti Energia AS).

Katrin Aedma

She has developed a wide variety of projects such as "Enhancing customer service quality" which covered selection and placement of staff, development support for costumer-based products as well as the introduction and implementation of service support systems. In the field of coaching and motivation, Katrin has developed both counseling and certification systems and held lectures on internal regulations, quality management and data processing.

In the field of Customer Service, Communication and Personnel Management, Katrin manages training programs for organizations with scientific, cultural and industrial focus.

Her main training areas support personal and organizational development - self-examination, teaching and coaching, creative thinking, personnel management (personal branding etc), team building, public performance, customer service, organizational culture and presentation of ideas of management, E-mail etiquette, time-management etc.

In addition, she has supervised several seminar papers and lectured at Mainor University in Estonia on Service Psychology, Public Performance and Presentation Techniques.

Katrin is experienced in Consulting, mostly aiming at creating and implementing personnel management policies by using brainstorming techniques, as well as in Teambuilding Training. She is educated to run competence development needs analyses; build up different kind of courses and learning programs by herself and with specialists; teach, assist and supervise specialist-coaches; support departments in adopting effective learning strategies; build up the inner learning systems and produce different procedures.

Katrin is educated as a manager, studied international business, HR and quality management, worked with different nationalities and has been giving trainings as a communication trainer and trainer of trainers in different countries (Nederland, Spain, India – Kerala and Goa, Norway, Iceland etc).

Estonian-American Business Academy (EABA) (Estonian-American Business College) - Diploma Bachelor of Science degree in Business Administration, Manager.

Estonian-American Business Academy (EABA) (Estonian-American Business College - Diploma Bachelor of Science Degree in International Economic Relations, Economis.

As a writer she has been main writer and editor for big handbooks (more than 500 pages).
Service Handbook giving great overview how to build up and run a good service company.
Training and Development Handbook showing the ways how coaches/ trainers/ teachers/ specialists and managers can deliver their knowledge in a best way.
Katrin Aedma wrote about e-mail etiquette, psychology of women and men and presentation skills.
Also she has been writing many articles about psychology for different management and women magazines, and newspapers.

Creation of Katrin Aedma

Katrin has been a member of Junior Chamber International (JCI) since 2003, she was Vice-President with the JCI Toompea Chapter in 2003 and Vice-President of JCI Estonia 2006. Her JCI Trainer level is IG (International Graduate) since 2009 and highest possible level as a trainer ITF#134 (International Training Fellow) and  honorary lifetime member since 2010.

She had best teachers all around the world and program (7 years) made during many years of the best coaches and trainers from different countries!

JCI CAREER

2010 Best trainer & chapter magnet, honorary member & ITF #134

2009 JCI Presenter Assistant Trainer & JCI Trainer Assistant Trainer

2006 VP National JCI Estonia & EU project manager of JCI pre-trainings

2005 Vice President JCI Toompea

2003 Best candidate member & project manager

Katrin is a member of IFJ - International Federation of Journalists.

She can communicate in Estonian, English, Russian and Norwegian.

What and how to order

Photos - Kerala 2010

Photos - Bangalore 2010

Photos - Delhi 2008

Articles and books from Katrin Aedma